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Your dedicated Customer Success Manager (CSM) will work with you to tailor your program requirements based on your organizational goals, objectives and desired outcomes. The KnowBe4 Customer Success team is one of the secrets to our joint success and our customers have honored us with an average customer satisfaction score of over 98 percent. Read the datasheet to learn more.
Your CSM takes on the biggest tasks of onboarding for you, at no additional cost, significantly reducing the time and effort for your team and accelerating your time-to-value.
Your CSM is a subject matter expert in all KnowBe4 products, and will ensure you always have access to best practices maximizing your success.
Your CSM will have regular check-ins and help you proactively monitor key metrics to ensure you get maximum value out of your KnowBe4 platform.
Included as part of your product subscription, KnowBe4's Customer Success Team spans the globe, ensuring timely support no matter where you're located. As soon as your purchase process is complete, your dedicated CSM will reach out to you within 24 business hours.
As good as the material is, it's the customer service and support that has really helped us use KnowBe4 to a much better extent than other infosec training companies that we've used in the past.
Director in Information TechnologyHigher Education Organization
Customer Success Manager regularly checks in to let me know what’s new and to ensure we’re getting the most out of the solution
Brad D.Mid-Market
My customer reps have always made themselves known (other companies I don't know who my rep is), and check-in with me on a regular basis.
Manager in Information TechnologyNon-profit Organization Management Company
They are not the type of company that forgets about you once you are onboarded. Great customer care is part of their DNA.
Director in Information TechnologyInformation Technology & Services Company
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