Customer Awareness Program

Need to comply with your regulator’s eBanking/MFA requirements?

Need to meet the FFIEC internet banking guidance?

KnowBe4’s innovative and user-friendly Customer Awareness Program (CAP) educates your customers specifically about safe online banking, but also about passwords, giving out personal information, protecting children online, protecting your identity, securing your computer and home network, spam viruses and more, opening up email and attachments. Specifically, we train people to spot social engineering red flags in email. The KnowBe4 CAP is a great fit for retail consumers at the house, but also for employees in accounting and your commercial customers.

It can provide you with ways to assess your awareness program’s effectiveness in accordance with federal mandates, and we can help you with the documentation of your organization’s compliance efforts. The biggest benefit you will see is increased customer loyalty, and will find significantly less actual fraud attempts and losses relating to ID theft. This program pays for itself in more than one way.

Prompted by the Federal Financial Institutions Examination Council’s (FFIEC), banks and credit unions are more and more educating their customers on cyber-risks. The weak link in IT security is the end-user and individual security awareness training is a key defense against fraud and identity theft. Providing education for customers on threats like phishing, social engineering and general information security practices is among the top agenda items for financial institutions.

You need an innovative partner to help you create, deploy and manage your Customer Awareness Program. Contact us today to learn how KnowBe4 can help educate your commercial customers’ employees and/or retail clients how to stay safe online, and at the same time fulfill your compliance requirements.